Digital Payment Solutions Specialist
4 days ago
We're a strategic payments partner for leading global brands, and we're looking for a talented individual to join our team as a Digital Payment Solutions Specialist.
Responsibilities- Client Relationship Management: Build long-term relationships with key clients, serving as their primary point of contact for technical matters.
- Customer Success: Understand client business needs and goals, proactively identify opportunities to optimize payment solutions, and ensure successful adoption and utilization of our products.
- Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure.
- Training and Demonstration: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
- Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with us.
- Bachelor's Degree: In a relevant field such as Computer Science, Information Technology, Business, Economics, or Statistics.
- Practical Experience: Equivalent experience in internet technologies and technical processes is desirable.
- Familiarity with Payments Industry: Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT) is essential.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
The estimated salary for this position is around £60,000-£80,000 per annum, depending on location and experience. If you're passionate about delivering exceptional service and driving customer success, we'd love to hear from you
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