Family Support Worker

1 month ago


Retford, Nottinghamshire, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time
Job Title: Family & Volunteer Support Worker

About the Role:

We are seeking a highly skilled and compassionate Family & Volunteer Support Worker to join our team at Nottinghamshire Healthcare NHS Foundation Trust. As a key member of our Family & Volunteer Support Service, you will play a vital role in improving the overall social visitor experience of our hospital, enhancing the lives of our patients by providing a Volunteer Visitors service that brings the outside in.

Key Responsibilities:

  • Manage the centralised social visitor booking services for onsite and virtual visits, overnight accommodation, and social visitor event days.
  • Take on In-Charge responsibilities for social visitors and child onsite visits, often being the sole member of staff on those visits.
  • Ensure the Social Visitors overnight accommodation and the Child Visiting Suite run smoothly and in accordance with procedure and risk assessments.
  • Utilize competent administrative skills, including the use of databases.
  • Assist in organizing Social Visitor information, Social Visitor events days, and Volunteer training days.
  • Support Ward Carer Links as part of the Triangle of Care agenda.
  • Assist in the recruitment and induction and ongoing training/support of volunteer visitors.
  • Be willing to undergo training in accordance with the role, including the full PMVA (Positive Management of Violence and Aggression), search training, observation skills, child contact training, etc.

About Us:

Nottinghamshire Healthcare NHS Foundation Trust is a leading provider of mental health and community services in the East Midlands. We are committed to delivering high-quality care to our patients and communities, and we are seeking a dedicated and compassionate individual to join our team.

Person Specification:

  • Essential:
    • IT-related qualification
    • Higher/A-level English
    • Health/social care/childcare qualification
  • Desirable:
    • Second language or British Sign Language (BSL) (or willingness to learn)
    • Counselling or therapy-related qualification
    • Training/teaching qualification

Contractual Requirements:

  • Essential:
    • Current UK driver's license
  • Desirable:
    • Use of own car

Experience:

  • Essential:
    • Working experience of databases and data inputting
    • Experience of training or education others
    • Previous work experience in mental health
    • Experience working with vulnerable adults or children
    • Experience working in a mental health setting
  • Desirable:
    • Previous work or life experience with volunteers
    • Previous work or life experience with carers
    • Previous work or volunteer experience with children
    • Training and presenting experience

Knowledge:

  • Essential:
    • Knowledge of mental health and its impact on families
    • Knowledge of diversity, diverse cultures, and minority groups
  • Desirable:
    • Knowledge of the Triangle of Care initiative
    • Knowledge of national guidance and legislation underpinning volunteers/carers and safeguarding
    • Working knowledge of Microsoft packages

Working Hours:

This role requires a significant expectation of weekend working, with at least two full weekends per month. Hours per shift are normally worked flexibly between 8am-5pm, although occasional out-of-hours working may be required.

Eligibility for Sponsorship:

Please note that this post does not meet the skill level required for a Skilled Worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role that is at Band 3 or above. This role is not eligible for sponsorship.


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