Family Support Worker

3 weeks ago

Retford, Nottinghamshire, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled and compassionate Family & Volunteer Support Worker to join our team at Nottinghamshire Healthcare NHS Foundation Trust. As a key member of our Family & Volunteer Support Service, you will play a vital role in improving the overall social visitor experience of our hospital, enhancing the lives of our patients by bringing the outside in, and enabling high-quality social visits to take place.

Key Responsibilities
  • Manage the centralised social visitor booking services for onsite and virtual visits, overnight accommodation, and social visitor event days.
  • Take on In-Charge responsibilities for social visitors and child onsite visits, often being the sole member of staff on those visits.
  • Ensure the Social Visitors overnight accommodation and the Child Visiting Suite run smoothly and in accordance with procedure and risk assessments.
  • Utilise competent administrative skills, including the use of databases.
  • Assist in the organisation of Social Visitor information, Social Visitor events days, and Volunteer training days.
  • Support Ward Carer Links as part of the Triangle of Care agenda.
  • Assist in the recruitment and induction, and ongoing training and support of volunteer visitors.
  • Be willing to undergo training in accordance with the role, including the full Positive Management of Violence and Aggression (PMVA) training, search training, observation skills, child contact training, etc.
About Us

Nottinghamshire Healthcare NHS Foundation Trust is a leading provider of mental health and community services in the East Midlands. We are committed to delivering high-quality care and improving the lives of our patients and their families. Our team comprises over 11,000 dedicated colleagues who make a difference every day.

Person Specification

We are looking for a candidate with the following essential qualifications and experience:

  • IT-related qualification.
  • Higher or A-level English.
  • Health, social care, or childcare qualification.
  • Current UK driving license.
  • Working experience of databases and data inputting.
  • Experience of training or education others.
  • Previous work experience in mental health.
  • Experience working with vulnerable adults or children.

We also welcome candidates with desirable qualifications and experience, including a second language or British Sign Language (BSL) qualification, counselling or therapy-related qualification, training or teaching qualification, use of own car, and previous work or life experience with volunteers, carers, or children.

What We Offer

We offer a range of benefits and opportunities for professional development, including a competitive salary, comprehensive training and development programme, and a supportive and inclusive work environment. If you are passionate about delivering high-quality care and improving the lives of our patients and their families, we encourage you to apply for this exciting opportunity.

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