Retail Banking Team Lead Position
1 week ago
This is a fantastic opportunity for a motivated individual to take on a Customer Service Team Lead position in a leading Retail Bank. The successful candidate will be responsible for building a function from the ground up, including designing and implementing new processes and procedures.
The ideal candidate will have a proven track record in customer services, with strong leadership and team building skills. A financial services background, particularly in Retail Banking, is highly desirable.
This is a key role that will play a significant part in driving customer satisfaction and meeting SLA's.
Key Responsibilities:
- Design and implement new processes and procedures
- Lead a team to achieve customer satisfaction and meet SLA's
Requirements:
- 2 years experience in customer services with strong leadership skills
- Financial services background and ideally Retail Banking experience
- Experience of working within a small business previously will be advantageous
Estimated Salary: £32,500 - £33,000 per annum
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