Senior Retail Leadership Position

3 weeks ago


Kingston upon Thames, Greater London, United Kingdom Hotel Chocolat Group plc Full time

At Hotel Chocolat, we're on the hunt for a Senior Retail Leadership Position to join our Kingston Upon Thames Store as an Assistant Store Manager. This key role involves supporting and leading the retail team, working closely with the Store Manager to drive sales, deliver exceptional customer service, and lead by example.

We're looking for a people-focused and confident leader with a passion for our premium chocolate brand, who can inspire, coach, and develop their team members to meet their performance goals. If you have experience in a seasonally busy and bespoke selling environment, preferably within a luxury brand or retailer, and possess natural leadership qualities, we'd love to hear from you.

Key Responsibilities:

  • Support the Store Manager in providing exceptional leadership to the retail team.
  • Drive store sales and profit plan, identifying opportunities to maximise performance.
  • Ensure all commercial opportunities are maximised through timely implementation of promotions, offers, and marketing initiatives.

What We Offer:

  • Incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • We're open to discussions around flexible working to support your work-life balance.

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