Financial Services Associate
15 hours ago
Job Description:
We are seeking a skilled Banking Support Specialist to join our team at Bankofidaho. This is an exciting opportunity for individuals who are passionate about customer service, teamwork, and continuous learning.
About the Role:
The Banking Support Specialist will be responsible for providing quality banking services to customers, including answering questions, resolving issues, and handling transactions. They will work closely with customers face-to-face and over the phone, using their excellent communication skills to provide a consultative banking approach.
Key Responsibilities:
- Provide exceptional customer service, ensuring customer satisfaction and loyalty
- Resolves customer complaints and issues promptly and professionally
- Handles customer transactions, posts transactions, and verifies cash
- Cross-sells bank products and services to meet customer needs
- Maintains accurate records and reports of customer interactions
Requirements:
- High school diploma or equivalent required; previous experience in customer service preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and analytical skills
- Basic computer skills and knowledge of Microsoft Office Suite
What We Offer:
- Competitive salary: $45,000 - $60,000 per year, depending on experience
- Benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Physical Requirements:
- Ability to work full-time, up to 40 hours per week
- Ability to stand frequently, speak frequently, and listen frequently
- Occasional lifting up to 25 lbs
- Frequent manual dexterity and fine hand manipulation
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