Technical Field Support Specialist

1 week ago


Castleford, Wakefield, United Kingdom Genius Recruit Ltd Full time
Job Description

This is a field-based role that offers the opportunity to engineer the future.

Company Overview

We are currently recruiting for a Technical Field Support Specialist for a global organisation. If you're obsessed with technology, thrive on solving complex challenges, and have a passion for pushing the boundaries of innovation, then this could be the opportunity you've been waiting for.

Salary and Benefits

The organisation offers:

  • Competitive salary: £55,000 - £65,000 per annum
  • Overtime available
  • 25 Days holidays plus Bank holidays
  • An attractive bonus program
  • Company car with private use
  • European and US training opportunities
  • Company Pension Scheme
  • Career development opportunities
Job Responsibilities

As a Technical Field Support Specialist, you'll be at the forefront of cutting-edge technology, servicing and maintaining a range of test and stimulation systems. Your duties will include:

  • Conducting customer visits as assigned by Service Administration
  • Installing, maintaining, troubleshooting and repairing all types of the organisation's equipment on site
  • Providing on-site customer training
  • Performing equipment rebuilds
  • Conducting Force and displacement calibrations of equipment to UKAS accreditation
  • Installing, servicing, calibrating and repairing equipment
  • Preparing visit reports, installation and service reports, travel expense reports, and time sheets
  • Independently managing documentation required to fulfil customer orders
  • Supporting Sales and Operations departments
  • Ensuring compliance with quality system, health and workplace safety regulations, legal regulations, CE requirements, norms, and internal technical guidelines to mitigate health and financial risks
  • Managing costs within budget
  • Tracking product modifications and technical changes to organisations equipment
Qualifications and Skills

To be successful in this role, you'll need:

  • Bachelor's degree or equivalent in electrical or mechanical engineering
  • Proficient in technical field service and customer support
  • Knowledge and experience of hydraulic systems
  • Knowledge and experience of electro-mechanical systems
  • Knowledge and experience of calibration
  • Knowledge and understanding of software solutions and electronics
  • Ability to work autonomously
  • Valid Driving Licence
  • Excellent communication skills
  • Openness to travel
  • Adaptability
  • Strong team collaboration skills within an interdisciplinary environment


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