Technical Field Support Specialist
1 week ago
This is a field-based role that offers the opportunity to engineer the future.
Company OverviewWe are currently recruiting for a Technical Field Support Specialist for a global organisation. If you're obsessed with technology, thrive on solving complex challenges, and have a passion for pushing the boundaries of innovation, then this could be the opportunity you've been waiting for.
Salary and BenefitsThe organisation offers:
- Competitive salary: £55,000 - £65,000 per annum
- Overtime available
- 25 Days holidays plus Bank holidays
- An attractive bonus program
- Company car with private use
- European and US training opportunities
- Company Pension Scheme
- Career development opportunities
As a Technical Field Support Specialist, you'll be at the forefront of cutting-edge technology, servicing and maintaining a range of test and stimulation systems. Your duties will include:
- Conducting customer visits as assigned by Service Administration
- Installing, maintaining, troubleshooting and repairing all types of the organisation's equipment on site
- Providing on-site customer training
- Performing equipment rebuilds
- Conducting Force and displacement calibrations of equipment to UKAS accreditation
- Installing, servicing, calibrating and repairing equipment
- Preparing visit reports, installation and service reports, travel expense reports, and time sheets
- Independently managing documentation required to fulfil customer orders
- Supporting Sales and Operations departments
- Ensuring compliance with quality system, health and workplace safety regulations, legal regulations, CE requirements, norms, and internal technical guidelines to mitigate health and financial risks
- Managing costs within budget
- Tracking product modifications and technical changes to organisations equipment
To be successful in this role, you'll need:
- Bachelor's degree or equivalent in electrical or mechanical engineering
- Proficient in technical field service and customer support
- Knowledge and experience of hydraulic systems
- Knowledge and experience of electro-mechanical systems
- Knowledge and experience of calibration
- Knowledge and understanding of software solutions and electronics
- Ability to work autonomously
- Valid Driving Licence
- Excellent communication skills
- Openness to travel
- Adaptability
- Strong team collaboration skills within an interdisciplinary environment
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