ITO Onsite Support Specialist

6 days ago

Castleford, Wakefield, United Kingdom Teva Pharmaceuticals Full time

The Opportunity

At Teva Pharmaceuticals, we are seeking a skilled ITO Onsite Support Specialist to join our team. As a key member of our IT department, you will be responsible for managing the local IT site(s) infrastructure and acting as a point of contact for the supporting global team(s) and vendors. Your extensive knowledge of computer hardware and software, network maintenance, and industry trends will enable you to effectively implement and maintain all aspects of the site(s) IT infrastructure environment.

A Day in the Life of an ITO Onsite Support Specialist

  • You will be the local focal point for global IT Operations teams for projects and incidents.
  • You will be the local point for local business and IT Stakeholder management for any type of IT Operations issues.
  • You will exchange and fix infrastructure components in the respective area.
  • You will coordinate between business / IT stakeholder management and global ITO teams.
  • You will contribute to a continuous documentation of the system landscape in the respective area.
  • You will be the focal point for local hardware supplier.
  • You will be responsible for IT asset management.
  • You will manage hardware rollouts.
  • You will be responsible for onboarding and mentoring of external IT Operations onsite engineers.
  • You will provide technical support as point of contact for IT for the site(s).
  • You will provide end-user desktop, laptops, office IT with smart hand support for network and servers, and installation support for various software on end user systems and servers when required.
  • You will provide offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
  • You will be responsible for executive / VIP support.
  • You will execute service delivery (e.g., IMAC, break fix, desk side support).
  • You will perform trouble shooting, parts replacement, system upgrades, and basic deployments and repair on site(s) where required.
  • You will identify potential issues that could adversely impact end user experience and follow through on action steps.
  • You will handle basic installation and maintenance of technical products.
  • You will handle tickets on the ITSM platform.
  • You will review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals.

Your Experience and Qualifications

Do you have?

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3+ years' experience in IT Onsite technical role/capacity.
  • Strong IT technical knowledge of computer hardware, software, and other devices i.e. desktop, mobile computing and network, including problem analysis/resolution, and installation.
  • Strong communication skills, both verbal and written.
  • Project Mgmt. experience.
  • Willingness to be available to travel as necessary to meet business requirements.

Are you?

  • Well-versed in IT service management best practices.
  • Able to explain technical issues to non-technical customers in a clear and understandable manner.
  • Able to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Able to work independently and as part of a team.
  • Familiar with ticketing systems, ideally, ServiceNow.

Enjoy a More Rewarding Choice

  • Enjoying time with your families (25 days of annual leave, Pension scheme).
  • Looking after your health (Life & Critical Illness Insurance, Private health insurance for you and your family, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen).
  • Recognizing your value (Recognition programs to reward our employees with our company bonus scheme).
  • Boosting your potential (Virtual Learning Centre).
  • Well-being and D&I focused company.

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