Digital Enrichment and Support Officer

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Study Group Full time

We are seeking a highly skilled and compassionate Digital Enrichment and Wellbeing Officer to join our team at Study Group. This role will play a vital part in ensuring our digital students have the best possible experience and achieve outstanding outcomes.



About the Role


  • Develop and deliver digital enrichment sessions and provide links to enrichment resources via Student Hubs
  • Contribute to student induction planning, ensuring a smooth transition for new students
  • Help build a sense of community through participation in weekly briefings and facilitating other student activities
  • Co-ordinate Student Voice activities, including the Digital Student Ambassador programme, to ensure students have a voice and are empowered to make a difference
  • Provide wellbeing support for students, including one-to-one support, small group sessions, and whole cohort support, while maintaining meticulous records
  • Represent wellbeing and enrichment in relevant meetings, boards, and committees, ensuring a collaborative approach to student support
  • Support the Designated Safeguarding Lead with reporting, risk assessments, and other digital safeguarding requirements, including for Under 18 learners
  • Manage responses in the Student Support and Student Wellbeing inboxes, ensuring timely and effective support for students
  • Participate in SGDL cross-team panels and other relevant meetings or committees to represent student wellbeing and enrichment
  • Support the implementation of Attendance and Engagement Policy, reporting, and required actions
  • Support with extenuating circumstances meetings and reporting, ensuring a fair and supportive approach


About You


  • Level 3 qualification or equivalent work experience (desirable)
  • Excellent IT skills, particularly in Microsoft PowerPoint (essential)
  • Mental Health First Aid Training (desirable but will be provided once in post)
  • Assist Training (desirable but will be provided once in post)
  • Deputy Safeguarding Training (desirable but will be provided once in post)
  • Experience of working in an educational setting with students (essential)
  • Experience of reporting and tracking information (essential)
  • Experience of being flexible and working to specific deadlines (essential)
  • Experience of delivering support or enrichment or information sessions to large groups, smaller groups, and one-to-one (essential)
  • Experience of safeguarding and providing wellbeing support (essential)
  • Experience of facilitating community-building activities (essential)
  • Experience of communicating with and liaising with multiple stakeholders (essential)


About Us

Study Group is a leading international education provider dedicated to helping students around the world achieve their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.



Organisational Compliance

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted: Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.



We are proud to be an equal-opportunity employer and strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor.



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