Bristol STARS Front of House, Brand Ambassador

1 month ago

Bristol, Bristol, United Kingdom Securitas Security Services Full time
About the Role

As a Front of House Brand Ambassador for Securitas in Bristol, you will be the central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment.

Responsibilities
  • Meet and greet all staff, visitors and contractors in a professional and personable manner
  • Deliver a consistently high-end customer focussed experience
  • Create an individual tailored visitor experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Skills
  • Highest quality personal appearance.
  • Flexible, professional and adept at working under pressure.
  • Outstanding written and verbal communication skills.
  • Customer oriented with a passion for high-level service.
  • Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
  • Polite and proactive.
  • Punctual and trustworthy.
  • Able to use initiative and highly adaptable.
  • Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role
  • Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on.
About Company

At Securitas, we are united by our purpose of helping make your world a safer place. We are committed to ethics, sustainability, and compliance, and our core values are Integrity, Vigilance, and Helpfulness. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast, and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team.

Benefits
  • Health & Wellbeing
    • Company pension and advice and planning
    • Life assurance scheme
    • Discounted gym memberships
    • Wellness advice and support, including financial, emotional and physical
    • Dental and Physical Health Plans
  • Lifestyle Benefits
    • Cycle to work scheme
    • Car lease and new car purchasing schemes
    • Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
    • Mortgage Advise
    • Payroll ISA's
    • Eligibility for Costco Membership
  • Learning & Development
    • Support with further education
    • 100's of eLearning courses
    • Accredited courses by C&G, ILM, IOSH and SIA
    • Leadership Development programs both local and global
  • Giving Back
    • Payroll Giving
    • Working with charities such as Calderwood House, KPMB and Wooden Spoon
    • Supporting local community initiatives
    • Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org

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