Restaurant Operations Supervisor

1 month ago


Plymouth, Plymouth, United Kingdom Zizzi Full time

About the Restaurant Operations Supervisor Role

At Zizzi, we're on a journey to be better, and we need talented individuals to help us get there. As a Restaurant Operations Supervisor, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Your role will be to support the General Manager and Assistant Manager in ensuring our restaurants run smoothly, with a focus on delivering Great Times for our customers.

Responsibilities

  1. Manage the front-of-house and back-of-house teams to deliver exceptional customer service and maintain high standards.
  2. Support the General Manager and Assistant Manager in implementing operational procedures and ensuring compliance with company policies.
  3. Lead by example, demonstrating a passion for food and a commitment to delivering Great Times for our customers.
  4. Work closely with the kitchen team to ensure seamless service delivery and maintain high standards of food quality.
  5. Develop and implement strategies to improve customer satisfaction and loyalty.
  6. Monitor and maintain accurate records of sales, customer feedback, and employee performance.
  7. Identify areas for improvement and implement changes to enhance the overall customer experience.
  8. Support the recruitment and training of new team members to ensure a strong and motivated team.
  9. Stay up-to-date with company initiatives and contribute to the development of new ideas and initiatives.

Zizzi Values

We live and breathe our Zizzi Values, which are:

  • Growth - we're always looking for ways to be better, whether it's through new ideas, training, or simply being more efficient.
  • Individuality - we celebrate what makes each of us unique and encourage everyone to be their best self.
  • Drive - we're a team that gets things done, and we're always looking for ways to improve and adapt.
  • Togetherness - we're a family, and we always have each other's backs.
  • Fun - we take our work seriously, but we don't take ourselves seriously.

What We Offer

As a Restaurant Operations Supervisor at Zizzi, you'll enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • The opportunity to develop your skills and progress your career.
  • A dynamic and supportive team environment.
  • Access to our Employee Assistance Programme, which includes support with mental health, wellbeing, and more.
  • A generous tronc system and wagestream.
  • The chance to be part of a company that's passionate about delivering exceptional customer experiences.

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