Claims Technical Specialist

4 weeks ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About the Role

We are seeking a highly skilled Claims Technical Specialist to join our team at Hastings Direct. As a Claims Technical Specialist, you will play a key role in reviewing and monitoring outcomes using data and supporting improvements through technical development.

Key Responsibilities

  • Collaborate with operational leadership to review and monitor outcomes using data and support improvements through technical development.
  • Identify technical needs and themes for individual colleagues and create and deliver technical development.
  • Deliver new colleague training and act as sign-off for new colleagues from the academy period to being out on the floor.
  • Use data gathered through audits and team leaders to identify systemic/thematic development requirements and create and implement solutions.
  • Support the Contact Centre Leader/Ops Manager to develop the technical strategy for the function and collaborate with other technical and operational leaders to agree and deliver solutions.
  • Create and deliver all function-specific training for the department.

Requirements

  • Strong understanding of the motor claims journey.
  • Great attention to detail with the ability to be a strategic thinker and problem solver.
  • Excellent stakeholder management experience with the ability to coach and support colleagues.

What We Offer

At Hastings Direct, we offer a range of benefits and rewards to our colleagues, including an attractive salary, flexible working, a competitive bonus scheme, and a range of wellbeing initiatives. We also offer access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, and discounted and free onsite facilities.

About Us

Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, and we are proud of the journey we are on as a company. We are committed to creating a culture that supports the growth and development of our colleagues, and we offer a range of opportunities for career progression and professional development.

Equal Opportunities Employer

Hastings Direct is an equal opportunities employer, and we welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

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