Customer Service Supervisor

1 week ago


Stafford, Staffordshire, United Kingdom Vistry Group Full time

About Vistry Group



Vistry Group is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.



We have an exciting opportunity for a Customer Service Supervisor to join our team within Vistry Services Division, across various locations with your local office being in Wolverhampton, Stafford, Leeds or Leicester.



Key Responsibilities


  • Maintain and create rota for Contact Centre operatives
  • Provide daily reports to Contact Centre Manager
  • Train new staff and mentor them through the onboarding process
  • Motivate the team and ensure their work is up to the correct standard
  • Deal with customer complaints and be the point of contact for sales advisors
  • Record, monitor and report outcome of enquiries
  • Monitor Contact Centre operatives' performance and review commission claims
  • Liaise with Sales Consultants to ensure a streamlined operating process and excellent customer experience
  • Manage the CRM system (Keys) to enhance customer profiling and optimise 121 engagement and marketing


The Ideal Candidate



You will need to have:




  • A full clean driving licence
  • 5 GCSEs or equivalent including Maths and English
  • Experience of working in a busy contact centre environment
  • Line management experience
  • Good administration skills and accuracy
  • Excellent communication and organisational skills
  • A friendly, trustworthy and professional attitude
  • Ability to work under pressure and meet deadlines and targets


Benefits




  • Competitive basic salary: £45,000 per annum
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Enhanced maternity, paternity and adoption leave
  • Competitive contributory pension scheme
  • Life assurance - 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...


About You



We are looking for someone who is passionate about delivering excellent customer service and has the ability to motivate and lead a team.



As a Customer Service Supervisor at Vistry Group, you will play a key role in ensuring our customers receive a high-quality service and that our team is equipped to deliver it.



In return, you can expect a competitive salary, excellent benefits, and the opportunity to develop your career in a dynamic and supportive environment.



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