Service Maintenance Technician

2 weeks ago


Stafford, Staffordshire, United Kingdom phs Group Full time

Job Title: Field Service Engineer

Division: phs Wastekit – Stoke On Trent

Purpose of Role

Our team of Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They work closely with the Service Planning Supervisor, Technical Manager, and Operations Director to ensure an efficient and safe delivery. Key Responsibilities include liaising with call controllers and Field Service Supervisors to provide excellent customer service, helping plan daily work to maximize customer satisfaction, achieving targets set by Field Service Supervisors, and maintaining confidentiality and discretion.

Key Skills and Knowledge

  • Fault-finding and diagnostic skills
  • Understanding of hydraulic and electrical circuit diagrams
  • Sound knowledge of mechanical, electrical, and hydraulic principles
  • Ability to use and understand various electrical and hydraulic test equipment
  • Awareness of Company procedures and adherence to them
  • Passing on technical knowledge to other engineers

Standards and Expectations

  • Compliance with Work Instruction for Engineer Responsibilities
  • Compliance with instructions given by Field Service Supervisors, Managers, and Directors
  • Maintenance and safe use of company-issued equipment and vehicles
  • Safekeeping of stock and accountability for stock balances
  • Accurate records of stock usage

Requirements and Qualifications

  • Service engineering, electrical, or hydraulic background
  • City & Guilds in electrical and mechanical engineering
  • Competent in the use of electrical and hydraulic test equipment

What We Offer

  • Competitive salary and bonus scheme
  • Accredited ILM Training
  • Ongoing career and development opportunities
  • PHS Perks benefits


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