Commercial Fraud Specialist
1 day ago
Job Title: Commercial Fraud Specialist
Location: Remote
Salary Range: Up to £36,000 per annum
About the Role:
- We are seeking a skilled Commercial Fraud Specialist to join our team on a remote basis.
- As a key member of our investigations team, you will be responsible for investigating potentially fraudulent commercial property claims.
- Your duties will include promoting our services among colleagues and clients, conducting recorded telephone and video interviews, managing your own caseload, gathering evidence, and maintaining contact with policyholders.
- You will also be required to validate claims through third-party enquiries, liaise with the police and external agencies as needed, stay updated on current legislation and insurance practices, handle settlement enquiries, challenge fraudulent activities, and prepare detailed reports for insurers.
- In addition, you will be expected to issue repudiation and fraud outcome letters, meet SLA requirements, provide excellent customer service, accurately record all chargeable and non-chargeable time, handle complaints within FCA guidelines, and identify, manage, and report fraudulent activities using data and technology.
- To succeed in this role, you will require thorough knowledge of insurance principles and their application to commercial and property claims, including business interruption, understanding of current case law, statutes, and legal liabilities, knowledge of building construction relevant to the role, ability to secure, preserve, and record evidence, proficiency in MS Word and Excel, and understanding of FCA regulations, GDPR, and complaints handling procedures.
- As a strong team player, you will be able to plan and prioritize your workload, negotiate effectively, and communicate complex information clearly.
- The ideal candidate will have excellent interpersonal and communication skills, an inquisitive nature, and a strong attention to detail.
Benefits:
- Competitive salary based on skills, experience, and qualifications
- Flexible working options
- Study support for insurance qualifications
- Healthcare scheme and pension plan
- 25 days holiday plus bank holidays
- Discounts on various products and services
- Employee assistance program, life assurance, and group income protection
- Voluntary benefits such as dental cover, cycle to work scheme, and wellbeing apps
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