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Customer Service Representative

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Dräger Full time

About Dräger

Dräger is a leading international company in the fields of medical and safety technology. We develop innovative products and solutions that protect, support, and rescue lives every day.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service team, you will be responsible for handling customer inquiries, managing orders, and providing exceptional customer service.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Manage orders from receipt to delivery, ensuring accurate and efficient processing
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Provide product information and support to customers, ensuring they have the best possible experience
  • Participate in continuous improvement initiatives to enhance customer service and order management processes

Requirements

  • Secondary education or equivalent commercial experience
  • Experience in phone-based business-to-business customer service, preferably in a specialist team
  • Strong IT skills, including MS Office, SAP, and CRM
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Why Join Dräger?

At Dräger, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. We believe that our differences are our strength and that together, we can achieve great things.