Technical Support Specialist

2 months ago


Coventry, Coventry, United Kingdom Career Poster Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Career Poster. As a Technical Support Engineer, you will be responsible for providing technical assistance to our clients, resolving technical issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support to clients via phone, email, and remote access
  • Resolve technical issues and troubleshoot problems
  • Install, configure, and maintain IT systems and software
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with cross-functional teams to resolve technical issues
Requirements
  • 3+ years of experience in a technical support role
  • Strong knowledge of IT systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong analytical and troubleshooting skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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