Family Support Specialist

4 weeks ago


Ilford, Greater London, United Kingdom Brook Street Social Care NMR Full time
Family Support Specialist

Brook Street Social Care NMR is seeking a dedicated and experienced Family Support Specialist to join their team.

This role requires a compassionate individual who can serve as a positive role model for both parents and children, fostering meaningful relationships and attachments.

The successful candidate will be responsible for managing a defined caseload of families, providing support and guidance throughout the assessment process, and ensuring the safe and efficient running of the residential facility.

Key Responsibilities:

  • Support the Registered Manager and Deputy Manager in delivering the Centre`s objectives and maintaining compliance with National Minimum Standards.
  • Oversee the management of a caseload, ensuring all documentation is accurate and up to date.
  • Complete weekly summary reports for assigned families and direct staff on key work sessions.
  • Liaise with Local Authorities, Guardians, and Independent Social Workers to develop and implement assessment plans.
  • Manage the physical, financial, and human resources of the facility effectively, ensuring a safe and supportive environment.
  • Participate in the on-call rota, always supporting the smooth operation of the Centre.

Personal Attributes:

  • Strong communication and leadership skills.
  • Ability to manage sensitive and complex information.
  • A warm, sensitive, and non-judgmental approach to working with families.
  • Ability to work effectively both independently and as part of a team.

Personal and Professional Development:

  • Maintain professional knowledge through continuous learning and training.
  • Ensure compliance with company policies, health and safety regulations, and data protection legislation.
  • Promote an atmosphere of support, equality, and inclusion within the Centre.

Qualifications and Experience:

  • Minimum NVQ Level 3 in Childcare & Education or equivalent.
  • At least three years of experience working with families and children, including child protection cases.
  • Experience in residential settings and supervising staff is highly desirable.
  • Knowledge of relevant legislation, including the Children Act and Residential Family Centres National Minimum Standards.


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