Food Service Operations Manager

1 week ago


Liverpool, Liverpool, United Kingdom SSP Group Full time

About the Role

Are you passionate about delivering exceptional food and drink experiences to customers?

We are a leading global food travel expert, offering a diverse range of products from our own brands like Upper Crust, Millie's Cookies, Café Local, and Beer House to well-known franchises such as M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As Food Service Operations Manager, you will be responsible for leading a team of professionals in achieving high standards of service, quality, and safety. Your primary goal is to ensure that every customer has an outstanding experience when interacting with your team.

Key Responsibilities:

  • Recruit, train, and develop a high-performing team that is knowledgeable about our products and services.
  • Maintain excellent relationships with suppliers, ensuring seamless delivery of fresh ingredients and products.
  • Oversee kitchen operations, adhering to food safety and health regulations while maintaining a clean and safe environment.
  • Analyze sales data to optimize menu offerings, pricing strategies, and inventory management.
  • Work closely with colleagues to achieve business objectives, promoting teamwork and collaboration throughout the organization.
  • Foster a culture of continuous improvement, encouraging feedback and suggestions from employees to enhance operational efficiency and customer satisfaction.
  • Promote brand consistency across all locations, ensuring that our values and mission are upheld at all times.
  • Monitor and address any customer complaints or concerns, providing prompt resolutions to maintain our reputation for excellence.

Benefits:

  • A competitive salary up to £33,000 p.a., reflecting your skills and experience.
  • Free meal on shift and free parking when working.
  • Tax-free shopping opportunities.
  • Flexible working arrangements to balance work and personal life.
  • Management bonus scheme, recognizing individual contributions to the business.
  • Ongoing development opportunities through apprenticeships and training programs.
  • Life assurance and share incentive plan (SIP) for added security and financial rewards.

About Us:

SSP Group is an equal opportunities employer committed to creating a diverse and inclusive workplace. We believe that this approach drives innovation, fosters creativity, and delivers exceptional results. As a global leader in the food travel industry, we strive to make every customer interaction unforgettable. Join us on our journey to become the best food travel experts, and let's create memorable experiences together



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