Operations Coordinator
2 weeks ago
Job Summary
Provide exceptional customer service to students, faculty, and staff at Worcester Polytechnic Institute. Manage front-line services, handle registrations, and direct requests as needed. Collaborate with the Registrar's Office team to ensure accurate and up-to-date records for all students. Manage a team of student work-studies, overseeing their training and onboarding. Ensure efficient operations and provide support to the Registrar's Office.Key Responsibilities:
Manage and oversee Registrar's Office front-line services.
Provide excellent customer service to students, faculty, and staff.
Maintain accurate and up-to-date records for all students.
Manage a team of student work-studies.
Collaborate with the Registrar's Office team.
Ensure efficient operations and provide support to the Registrar's Office.
Direct requests to appropriate offices.
Assist with onboarding new employees and training resources.
Provide back-up support for daily processes.
Collaborate with Information Technology to improve efficiency.
Ensure all process documentation is up to date.
Assist students and staff with special verification requests.
Create letters verifying student enrollment status or GPA.
Process verification forms students require to have completed by Registrar staff.
Assist athletic clubs and teams with verification requests.
Notarize documents and prepare them to be apostilled.
Requirements:
High school degree or GED required.
Bachelor's degree preferred.
Minimum 2 years of experience, Registrar's Office preferred.
Experience with student information systems, preferably Workday.
Ability to exercise good judgement when dealing with a variety of populations and regulatory issues.
Excellent customer service skills, organizational skills, and attention to detail.
Microsoft Office skills.
Ability to learn new technologies.
WPI is an Equal Opportunity Employer
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