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Technical Support Specialist

1 month ago


Norwich, Norfolk, United Kingdom Appello Careline Limited. Full time
Job Description

The successful candidate will be responsible for delivering high-quality technical support to our clients. This will involve providing expert advice and guidance on technical matters, responding to customer inquiries, and resolving issues in a timely and professional manner.

Main Duties:
  • Provide technical support and guidance to customers
  • Respond to customer inquiries and resolve issues
  • Collaborate with the team to ensure excellent customer satisfaction ratings
Requirements:
  • Strong technical knowledge and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a dynamic environment and adapt to changing priorities
Salary and Benefits:
  • Annual salary: £23,000
  • Hourly rate: £11.79
  • Holiday entitlement: 31 days rising to 33 with length of service (PRO RATA)
  • Discounts on various products and services
  • Employee benefits package, including pension and cycle-to-work schemes