Customer Service Manager

3 weeks ago


Bakewell, United Kingdom Outdoor and Cycle Concepts Ltd Full time
Unlock Your Potential as a Retail Supervisor

Are you a motivated and customer-focused individual looking to take your career to the next level? Do you have a passion for delivering exceptional customer service and leading a high-performing team? If so, we want to hear from you

About the Role

As a Retail Supervisor with Outdoor and Cycle Concepts Ltd, you will play a key role in driving sales growth, improving customer satisfaction, and developing a high-performing team. You will be responsible for:

  • Providing exceptional customer service and resolving customer concerns
  • Leading a team of sales associates to achieve sales targets and improve customer satisfaction
  • Developing and implementing sales strategies to drive growth and improve customer engagement
  • Coaching and mentoring team members to improve their sales and customer service skills
  • Ensuring a safe and compliant working environment by adhering to health and safety policies and procedures
What We Offer

As a Retail Supervisor with Outdoor and Cycle Concepts Ltd, you will receive a competitive salary, bonus scheme, and benefits package, including:

  • Base salary of £11.90 per hour (£9.65 per hour for under 21's)
  • Bonus of up to £750 per annum (in proportion with hours worked)
  • 40-60% discount across our range of products
  • Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
  • Company pension scheme
  • Access to Perkbox, allowing you to save money all year round
Why Join Us?

At Outdoor and Cycle Concepts Ltd, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We believe that our colleagues are our greatest asset, and we offer a range of benefits and opportunities to support their growth and development. If you are a motivated and customer-focused individual looking for a new challenge, we want to hear from you



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