Customer Service Representative

2 months ago

Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Opportunity

16 Hours P/W - flexible hours available

Various shifts available including evenings and weekends

We are seeking a Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now'

AF Blakemore & Son Ltd is a leading retail company with a strong presence in the UK. Our company has a rich history, dating back to 1917, and has grown into a business with multiple divisions specialising in retail, food service, and wholesale distribution.

Key Responsibilities:

Customer Service:

  • Greet customers in a friendly and welcoming manner.
  • Answer customer inquiries about products and services and assist customers in finding the items they need.
  • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.

Store Operations:

  • Work stock; check deliveries, stock shelves, maintain a clean and organised sales floor, rotate stock to ensure freshness and timely expiration dates.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
  • Adhere to all company policies and procedures and processes.

Key Skills and Knowledge:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follow instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy is desirable.
  • Keen and enthusiastic approach to working both in a team and independently.
  • Previous cash handling experience is preferred but not essential.

What's in it for you?

  • Excellent benefits package including:
  • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development.
  • Gain hands-on experience in a high-volume, fast-paced retail environment.
  • Generous staff discount in all our stores (excl. Alcohol & Cigarettes).
  • Proactive promotion of internal candidates.
  • Paid Breaks.
  • Free Tea & Coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and Rotas via HR/Payroll portal.
  • Wellbeing support – access to emotional support, counselling, legal, and financial advice.
  • Company Pension Scheme.
  • NEST pension scheme.
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
  • Extra Holidays - Purchase Scheme.
  • Cycle to work - Bicycle purchase scheme.
  • Long Service Awards.

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