Customer Service Representative

2 months ago

Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Opportunity

16 Hours P/W - flexible hours available

Various shifts available including evenings and weekends

We are seeking a Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now'

AF Blakemore & Son Ltd is a leading family-owned business with a rich history dating back to 1917. Our company has grown from humble beginnings into a business that now owns 260 convenience stores and employs over 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.

Key Responsibilities:

Customer Service:

  • Greet customers in a friendly and welcoming manner.
  • Answer customer inquiries about products and services and assist customers in finding the items they need.
  • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
  • Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales

Store Operations:

  • Work stock; check deliveries, stock shelves, maintain a clean and organised sales floor, rotate stock to ensure freshness and timely expiration dates.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
  • Adhere to all company policies and procedures and processes.

Key Skills/Knowledge:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follow instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy is desirable.
  • Keen and enthusiastic approach to working both in a team and independently.
  • Previous cash handling experience is preferred but not essential.

What's in it for you?

  • Excellent benefits package including:
  • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development.
  • Gain hands-on experience in a high volume, fast-paced convenience store.
  • Generous staff discount in all our stores (excluding alcohol and cigarettes).
  • Proactive promotion of internal candidates.
  • Paid Breaks.
  • Free Tea & Coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and Rotas via HR/Payroll portal.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Company Pension Scheme.
  • NEST pension scheme.
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
  • Extra Holidays - Purchase Scheme.
  • Cycle to work - Bicycle purchase scheme.
  • Long Service Awards.

  • Customer Service Representative

    5 days ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service RepresentativeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our SPAR convenience store team as a Customer Service Representative.Main ResponsibilitiesAs a Customer Service Representative, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and...

  • Customer Service Representative

    3 weeks ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible shifts availableWe are seeking a Customer Service Representative to join our team at SPAR. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store. Your primary responsibilities will include:Customer...

  • Customer Service Representative

    3 weeks ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible shifts availableWe are seeking a Customer Service Representative to join our team at SPAR. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store. Your primary responsibilities will include:Customer...

  • Customer Service Representative

    2 months ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible hours availableVarious shifts available including evenings and weekendsWe are seeking a Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive...

  • Customer Service Representative

    2 months ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible hours availableVarious shifts available including evenings and weekendsWe are seeking a Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive...

  • Customer Service Representative

    2 months ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible shifts availableJoin our team and contribute to delivering exceptional customer experiencesA.F. Blakemore & Son Ltd is a leading convenience retailer with a strong commitment to customer satisfaction. As a Customer Service Representative, you will play a vital role in supporting our store...

  • Customer Service Representative

    2 months ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible shifts availableJoin our team and contribute to delivering exceptional customer experiencesA.F. Blakemore & Son Ltd is a leading convenience retailer with a strong commitment to customer satisfaction. As a Customer Service Representative, you will play a vital role in supporting our store...

  • Customer Service Representative

    1 week ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible hours availableVarious shifts available including evenings and weekendsWe are seeking a Customer Service Representative to join our team at SPAR. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our...

  • Customer Service Representative

    2 weeks ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Service Representative to join our team at SPAR. As a key member of our store team, you will play a vital role in supporting our store management and creating a positive customer...

  • Customer Service Representative

    1 week ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity16 Hours P/W - flexible shifts availableSupport our store management and create a positive customer experienceWe are seeking a Customer Service Representative to join our team at SPAR. As a key member of our store team, you will play a vital role in supporting our store management and creating a positive customer...

  • Customer Service Representative

    21 hours ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member RoleOverviewWe are seeking a Customer Team Member to join our team at SPAR. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience.Key ResponsibilitiesCustomer Service:Greet customers in a friendly and welcoming manner.Answer customer inquiries about products...

  • Customer Service Representative

    1 month ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Team Member to join our team at SPAR. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...

  • Customer Service Representative

    4 weeks ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Team Member to join our team at SPAR. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...

  • Customer Service Representative

    1 month ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Team Member to join our team at SPAR. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...

  • Customer Service Representative

    4 weeks ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Team Member to join our team at SPAR. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...

  • Customer Service Representative

    1 month ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Team Member to join our team at SPAR. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...

  • Customer Service Representative

    1 month ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Team Member to join our team at SPAR. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...

  • Customer Service Representative

    4 weeks ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Team Member to join our team at SPAR. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...

  • Customer Service Representative

    4 weeks ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Team Member to join our team at SPAR. As a Customer Team Member, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...

  • Customer Service Representative

    1 month ago

    Bakewell, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+)16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekendsWe are seeking a Customer Team Member to join our team at SPAR. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store....