Administrative Support Officer

4 weeks ago


Ilford, Greater London, United Kingdom Barnardos Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as a Secretarial Assistant. The successful candidate will provide administrative support to the Service Practitioner and Management Teams, while also assisting with ad-hoc administrative tasks for our Partnership and Regional/National offices.

Key Responsibilities

  • Maintain accurate and confidential record systems, including children's case files, family files, volunteer files, management, and administrative records.
  • Assist in the production of regular statistics/returns/forms on a range of topics and resources.
  • Provide telephone and reception arrangements, including welcoming service users/members of the public and visitors, and applying sensitive listening skills to provide a calm influence.
  • Assist in the processing of invoices and Imprest petty cash claims for goods and services.
  • Perform keyholding duties, ensuring all windows and doors are secured, including the use of the building security alarm system.

Requirements

  • Experience of Microsoft Office 365, including Outlook, Excel, Word, Teams, and PowerPoint.
  • Excellent computer skills and attention to detail.
  • An excellent telephone manner and the ability to communicate information clearly and accurately.
  • Ability to work as part of a team or independently, according to Service needs.
  • Previous experience of working within a busy office and handling highly confidential and sensitive information, with knowledge of GDPR.
  • Previous experience of diarising calendar appointments and arranging meetings.

What We Offer

  • A supportive working environment with monthly supervision from your line manager.
  • Opportunity to work within a specialist Children's Service.

Benefits

  • 26 days annual leave plus bank holidays, increasing after 5 years service.
  • The ability to buy up to another 5 days annual leave via our HolidayPlus scheme.
  • A host of family-friendly leave options, including company Maternity, Paternity, and Adoption pay.
  • Service-related sick pay from day 1.
  • Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's.
  • Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension.
  • Cycle2work scheme.
  • Interest-free season ticket loans.
  • Discounts and cashback from high street shops, including major supermarkets, cinemas, gyms, leisure/theme parks, holidays, and more via our Benefit Portal.
  • 20% discount at Barnardo's stores.
  • Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy, etc.
  • Free access to round-the-clock employee assistance program for advice and support.
  • Access to Barnardo's Learning and Development offer.


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