Business Manager

4 weeks ago


Aberdeen, United Kingdom National Trust For Scotland Full time

Key Responsibilities:

The Business Manager will be responsible for a range of performance management including Key Performance Indicators, revenues and costs, business planning, resource planning, business analysis and compliance management. They will work on behalf of the Regional Director and across Conservation and Policy, Audiences & Support and Financial Planning and Analysis directorates.

Key Performance Indicators:

  • Trading performance and customer insight; business analysis
  • Employment and payroll management
  • Market analysis (competitive, trends)
  • Business development appraisals (product, events, capital projects)
  • Cost analysis and appraisals (operating costs, supply, project, resources)
  • Resource planning (technical services, contractors, internal resourcing)
  • Project planning and appraisals (conservation and commercial)
  • Process analysis and continuous improvement
  • Business planning
  • Commissioning and appointments of contracted services
  • Management information and reporting within the Region/Group
  • Inventory planning and control: retail, foods services, property supplies.

Organisational Relationships and Management:

The Business Manager will have substantial team activity, leadership and problem solving responsibilities. They will be the 'custodian' of policy, governance and compliance within the business unit, relating to a wide range of issues such as procurement, Health & Safety, Schemes of Delegation, general policy frameworks, planning legislation, and so on.

Stakeholder Engagement:

The Business Manager will have key external facing responsibilities with contractors, suppliers and partners. Internally, they will work closely with Conservation and Policy directorate, resource planning, technical advice and planning inputs essential.

Operational and Business Management:

The Business Manager will participate in general and operational management duties as required, including duty management, decision-making, compliance (e.g. H&S, contractor management) and representing NTS.

Health, Safety and the Environment:

The Business Manager will undertake duties under the Health & Safety Policy and specifically for the effective operations of corresponding activity and environments. They will demonstrate effective oversight of H&S activities relating to all operations in the heritage environment, ensure operational practices reflect them and, guide and advise operational managers accordingly.


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