Relief Support Worker

6 days ago

Gloucester, Gloucestershire, United Kingdom Riverside Full time

About the Role

We are seeking a Relief Support Worker to join our team at Riverside. As a Relief Support Worker, you will provide a high-quality, customer-oriented service and work under the direction of the scheme manager and support team to assist in providing care and support to customers.

Key Responsibilities

  • Assist in the planning and delivery of a range of personalised support and move-on plans
  • Understand the risk management process and assist the team to organise and undertake regular reviews of support and risk
  • Inspire and motivate customers to meet agreed outcomes and develop life skills
  • Assist customers with day-to-day support and tenancy-related matters
  • Assist the team to identify and promote opportunities for employment, education and training and support customers to access them
  • Signpost customers to appropriate external support services, such as food banks and other community resources
  • Support customers to be 'tenancy ready', enabling successful move on
  • Support customers to be financially independent through budgeting plans and maximising income
  • Support and monitor customers' healthcare needs, ensuring appropriate contact with healthcare professionals
  • Maintain and update clear, accurate and strengths-based records on the appropriate digital platform
  • Assist in the promotion of customer involvement and consultation
  • Assist with the delivery of a range of group work sessions

Requirements

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of working in a team and communicating positively with other people
  • Experience of being able to organise tasks and plan accordingly whilst dealing with people
  • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
  • Able to use initiative and have confidence to make decisions
  • Basic administrative and IT skills maintain records

About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • Investment in your learning, personal development and technology
  • A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

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