Night Team Leader

2 months ago

Swindon, Swindon, United Kingdom Village Hotels Full time
About the Role

We are seeking a highly skilled and experienced Night Team Leader to join our team at Village Hotels. As a Night Team Leader, you will play a crucial role in ensuring that our hotel operations run smoothly and efficiently throughout the night.

Key Responsibilities
  • Lead and Motivate Your Team: You will be responsible for leading and motivating your team to deliver exceptional customer service and ensure that all hotel departments are working together seamlessly.
  • Problem-Solving and Adaptability: You will need to think on your feet and be able to proactively solve problems that may arise during the night.
  • Brand Standards and Quality: You will be responsible for ensuring that all hotel operations meet our brand standards and quality expectations.
  • Relationship Building: You will need to build and maintain strong relationships with all departments, including front of house, housekeeping, and maintenance.
What We Offer
  • Complimentary Leisure Club Membership: You and a family member or friend will receive complimentary leisure club membership, worth £1,500 annually.
  • Employee Discounts: You will receive discounts on overnight stays at Village Hotels, starting from 35% based on 2 sharing.
  • Food and Drink Discounts: You will receive 50% discount on food and drink purchased on or off shift at any Village Hotel.
  • Training and Development: You will have access to an exciting training platform with gamified learning.
  • Well-being and Healthcare Benefits: You will have access to a range of well-being and healthcare benefits.
  • Flexible Working Hours: You will have the opportunity to work flexible hours.
  • Fun and Supportive Work Environment: You will work in a fun and supportive work environment with loads of development opportunities.
  • Regular Team Events: You will have the opportunity to participate in regular team events.
  • Excellent Reward and Recognition Schemes: You will have access to excellent reward and recognition schemes.
  • Mental Health Support: You will have access to a monthly well-being programme to support your mental health.
  • Anniversary Rewards: You will receive anniversary rewards for key milestones of service.
  • Holiday Purchase Scheme: You will have access to a holiday purchase scheme.
  • Birthday Day Off: You will receive a birthday day off.
  • Electric Car Salary Sacrifice Scheme: You will have access to an electric car salary sacrifice scheme.
Requirements
  • Strong Customer Service Skills: You will need to have strong customer service skills.
  • Leadership and Motivation: You will need to be able to lead and motivate your team.
  • Brand Standards and Quality: You will need to be able to deliver brand standards and quality.
  • Relationship Building: You will need to be able to build and maintain strong relationships with all departments.
What We Need from You

We need someone who is passionate about delivering exceptional customer service and is able to lead and motivate their team to achieve this goal. If you are a motivated and experienced individual who is looking for a new challenge, we would love to hear from you.

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