Care Navigator

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Eastgate Medical Group Full time

About the Role

We are seeking a highly organized and customer-focused Care Navigator to join our team at Eastgate Medical Group. As a key member of our front-of-house team, you will be the first point of contact for patients accessing our services.

Main Responsibilities

Deal with patient enquiries professionally, courteously, and in a confidential manner. Signpost patients to the appropriate services, working to surgery protocols. Provide administrative support, including new patient registrations, appointments diary, and templates. Provide cover for staff holiday and sickness.

About Us

Eastgate Medical Group is a GP Practice delivering high-quality healthcare in the region. Our team is led by 6 GP partners, supported by nurse prescribers, practice nurses, and healthcare assistants. We are part of the Symphonie Ltd Primary Care Network in Hull, working collaboratively with other local practices.

Key Skills and Qualifications

Excellent IT skills, including Microsoft and email. Strong organisational skills. Excellent administration skills. Customer care. Data Protection Act. Business administration, NVQ level 3 or equivalent experience. Experience of working in a patient or customer-facing role.

What We Offer

A rewarding and challenging role in a dynamic and supportive team. Opportunities for professional development and growth. A competitive salary and benefits package.



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