Insurance Customer Experience Expert

3 weeks ago


East Suffolk, United Kingdom Polkadotfrog Full time
Job Description

We are seeking a highly skilled Insurance Customer Experience Expert to join our team at Polkadotfrog.

About the Role

This is an exciting opportunity for a customer-focused individual to drive excellent customer experiences and satisfaction across various insurance areas.

Key Responsibilities
  • Customer Communication: Develop and maintain strong relationships with customers, ensuring timely responses to inquiries and resolving issues efficiently.
  • Brand Representation: Uphold the company's brand tone and service standards, consistently delivering a positive and professional image.
  • Adaptability and Learning: Demonstrate flexibility and a willingness to learn, staying up-to-date with industry developments and regulatory requirements.
Requirements
  • Candidates Requirements: a) Excellent communication skills (oral and written), b) Patient and able to explain policies clearly, c) Ability to adapt quickly and learn, and d) Passion for customer service.
  • Desirable Skills: Commercial insurance experience is advantageous, but a good general insurance background is also considered.
Benefits

We offer a competitive salary of approximately £40,000 - £60,000 per annum, flexible working hours, annual company bonus, generous holiday entitlement, free parking, and hybrid working opportunities.



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