Resort Guest Services Professional

5 days ago


Wishaw CP, United Kingdom The Belfry Hotel & Resort Full time
About Us
The Belfry Hotel & Resort is a world-class hospitality destination, boasting 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa, and three golf courses. Our commitment to excellence has earned us numerous awards and accolades, making us a leader in the industry.

Salary and Benefits
We offer a competitive salary of £12.04 per hour, comprising a base rate of £11.60 plus gratuities. Additionally, we provide a range of benefits, including on-the-job coaching, in-house training, and access to our online learning platform. We prioritize your wellbeing with discounted gym memberships and wellness programs, and offer a range of perks and rewards to show our appreciation for your hard work.

Job Responsibilities
As a Receptionist, you will be responsible for ensuring the efficient running of reception on a daily basis. Your tasks will include registering and checking out guests, issuing keys, and providing exceptional guest service. You will work closely with our night time team to ensure seamless communication and a positive experience for our guests.

  • Ensure the smooth check-in and check-out process for guests.
  • Issue keys and maintain hotel security policies.
  • Provide exceptional guest service, resolving any issues that may arise and identifying opportunities to enhance their stay.

Requirements
To succeed in this role, you will need:Excellent customer service skills and a passion for delivering exceptional experiences.Previous experience in a hotel environment is preferred but not essential.A willingness to learn and adapt to our systems and processes.
Why Work With Us?
We are a community that values individual contributions and growth while supporting each other's success. We believe in taking care of our team just as much as we do our guests, offering a range of benefits and perks to promote your wellbeing and job satisfaction. If you are seeking a dynamic work environment where you can thrive and make a lasting impact, we encourage you to explore this opportunity further.

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