Operations Manager

2 hours ago

Glasgow, Glasgow City, United Kingdom Survitec Full time
Operations Manager

Survitec is seeking an experienced Operations Manager to lead the implementation of standard work and drive service performance for a significant geographic area, across multiple Survitec sites.

Key Responsibilities:
  • Develop and manage manpower budgets for allocated sites based on current and predicted customer demand.
  • Implement and drive standard processes, actively seeking opportunities to drive controlled continuous improvement.
  • Communicate the actions needed to implement the plan for optimising operations, explaining its relationship to the broader Survitec mission, vision and values.
  • Work with business improvement colleagues to implement standard toolkits to identify process variance, determine root cause and appropriate corrective actions.
  • Ensure every service technician has a defined development path.
  • Carry out timely audit activity, review progress and provide actionable feedback to site operations teams to support process improvement.
  • Work with Sales colleagues to provide expert operational input towards bids and tenders.
  • Ensure effective employee engagement, performance review and positive application of people policies and activities.
  • Carry out periodic review of customer demand patterns against overall geographic footprint, making recommendations for change as needed to manpower levels, skills mix and training.
  • Maintain external accreditations and in-depth understanding of current and emerging best practices through continuing professional development.
  • Participate in the development of overall service operations strategy, providing appropriate challenges to test the viability of strategy and contributing creative ideas and insights to support the strategy formation process.
About Survitec:

Survitec is the world's largest survival technology provider, protecting lives in the air, on land and at sea through the design, manufacture, and servicing of Survival Technology. We are a global community of 3,000 professionals with presence in 96 countries, partnering with our customers to provide innovative solutions that reduce risk and help keep them safe.

We have been awarded the Gold Award by the Defence Employer Recognition Scheme and are trusted by the world's leading maritime, defence & government, energy and aerospace organisations when it matters most.

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