Customer Experience Executive
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Customer Experience Executive to join our team at Malmaison Belfast. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable experience.
Key Responsibilities:
- Provide leadership and support to the Front Office team to ensure that they are equipped to deliver world-class service to our guests.
- Ensure that all staff are aware of and adhere to the Frasers Standard, which includes maintaining high levels of cleanliness, providing excellent communication, and ensuring that all guests have a positive experience.
- Develop and maintain a culture of rapport with our customers, ensuring that they feel valued and respected at all times.
- Work closely with the Front Office Manager and other members of the senior management team to achieve all set targets and budgets.
- Ensure that all billing and revenue control processes are maintained at all times.
- Respond to feedback, issues, and complaints in a timely and professional manner.
- Coach and mentor the team to lead our WOW service, ensuring that all staff are equipped to deliver exceptional customer service.
Requirements:
- Excellent communication and leadership skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and time management skills.
- Enthusiastic individual with a passion for customer service.
- Desire to build upon leadership and team management skills.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.
-
Customer Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full timeAbout the OpportunityWe're seeking a Customer Journey Manager to join our Protection Platform team, where you'll play a key role in shaping the customer experience and driving business growth.As a Customer Journey Manager, you'll be responsible for understanding and optimising the end-to-end customer journey, ensuring that customer needs remain at the...
-
Customer Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full timeAbout the OpportunityWe're seeking a Customer Journey Manager to join our Protection Platform team, where you'll play a key role in shaping the customer experience and driving business growth.As a Customer Journey Manager, you'll be responsible for understanding and optimising the end-to-end customer journey, ensuring that customer needs remain at the...
-
Customer Experience Leader
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Sainsbury's Full timeAbout the RoleWe're seeking an experienced Store Manager - Customer Experience to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer experiences and driving business growth. Key ResponsibilitiesLead and develop a high-performing in-store team, focusing on customer service,...
-
Customer Experience Manager Position
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full timeCustomer Service Role HighlightsWe're looking for talented individuals to create an exceptional customer experience at our Arnold Clark branch in Edinburgh. Key benefits include:33 days' holiday allowance with opportunities to growAccess to a GP 24/7 and claimable medical and dental expensesAbout the RoleWe're seeking a skilled Customer Service Executive to...
-
Customer Development Executive
4 weeks ago
Edinburgh, Edinburgh, United Kingdom McCurrach Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Development Executive to join our team at McCurrach. As a key member of our sales team, you will be responsible for driving sales growth and market share in the soft drinks category within your defined territory.Key ResponsibilitiesPartner with customers to build strong relationships...
-
Customer Development Executive
4 weeks ago
Edinburgh, Edinburgh, United Kingdom McCurrach Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Development Executive to join our team at McCurrach. As a key member of our sales team, you will be responsible for driving sales growth and market share in the soft drinks category within your defined territory.Key ResponsibilitiesPartner with customers to build strong relationships...
-
Customer Service Executive
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark Group Full timeAbout the RoleWe're seeking a talented Customer Service Executive to join our team at Arnold Clark Group. As a Product Genius, you'll be the face of our brand, providing exceptional customer experiences and helping customers find their perfect vehicle.As a key member of our team, you'll be responsible for delivering outstanding customer service, ensuring a...
-
Customer Service Executive
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark Group Full timeAbout the RoleWe're seeking a talented Customer Service Executive to join our team at Arnold Clark Group. As a Product Genius, you'll be the face of our brand, providing exceptional customer experiences and helping customers find their perfect vehicle.As a key member of our team, you'll be responsible for delivering outstanding customer service, ensuring a...
-
Customer Development Executive
3 weeks ago
Edinburgh, Edinburgh, United Kingdom McCurrach Full timeAbout McCurrachMcCurrach is a leading company in the FMCG market, known for its high standards, courage, and innovative approach. We pride ourselves on setting the bar high and pushing ourselves to think outside the box.Our BrandsWe offer a range of family favorites and global premium brands, including Robinsons, Tango, J20, R Whites & London Essence. Our...
-
Customer Experience Expert
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Bright Purple Full time £30,000Customer Experience ExpertAt Bright Purple, we're seeking a skilled Customer Experience Expert to join our team in Edinburgh. As a key member of our customer success efforts, you'll collaborate with internal teams, third-party IT providers, and partners to ensure seamless onboarding, resolve technical challenges, and optimize overall customer experiences....
-
Customer Experience Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Bright Purple Full timeJoin a dynamic and ambitious scale-up in Edinburgh, where you'll play a key role in shaping customer success efforts. As a Customer Experience Specialist, you'll collaborate with internal teams, third-party IT providers, and partners to ensure seamless onboarding, resolve technical challenges, and optimize overall customer experiences.Key...
-
Customer Experience Representative
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Hilton Hotels Full timeCustomer Experience RepresentativeAt Hilton Hotels, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our guests feel welcome and valued from the moment they arrive.Key Responsibilities:Provide exceptional customer service to guests, responding to their queries and...
-
Customer Experience Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Stampede Full timeCustomer Experience SpecialistStampede is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer support and experience, driving process improvements, and ensuring effective communication and collaboration between internal departments,...
-
Customer Experience Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeTechnical Customer Experience SpecialistWe're Stampede, an Edinburgh-based software company that is bringing the future of technology to the hospitality sector with our guest experience & engagement platform.As the Customer Experience Specialist at Stampede, you will play a critical role in providing exceptional customer support and experience, driving...
-
Customer Experience Specialists
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Lothian Buses Full timeAt Lothian Buses, we're passionate about showcasing the beauty of Edinburgh to our customers. Our team of Customer Experience Specialists, Tour and Ticket Coordinators, and Local Knowledge Experts work together to deliver exceptional experiences on our tours.As a Customer Experience Specialist, you'll be the face of our company, providing top-notch service...
-
Customer Experience Ambassador
1 month ago
Edinburgh, Edinburgh, United Kingdom Ambassador Theatre Group Full timeCustomer Experience Team MemberWe're seeking a charismatic and welcoming individual to join our Customer Experience Team as a Customer Experience Team Member. As the face of our company, you'll provide exceptional customer service and care, ensuring every visitor leaves with unique memories and a desire to return.About the RoleThis is a fast-paced and...
-
Customer Experience Ambassador
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Ambassador Theatre Group Full timeCustomer Experience Team MemberWe're seeking a charismatic and welcoming individual to join our Customer Experience Team as a Customer Experience Team Member. As the face of our company, you'll provide exceptional customer service and care, ensuring every visitor leaves with unique memories and a desire to return.About the RoleThis is a fast-paced and...
-
Customer Experience Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeTechnical Customer Experience SpecialistWe're Stampede, a software company that's revolutionizing the hospitality sector with our innovative guest experience and engagement platform.About the RoleAs a Technical Customer Experience Specialist at Stampede, you'll play a critical role in delivering exceptional customer support and experience, driving process...
-
Customer Experience Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeTechnical Customer Experience SpecialistWe're Stampede, a software company that's revolutionizing the hospitality sector with our innovative guest experience and engagement platform.About the RoleAs a Technical Customer Experience Specialist at Stampede, you'll play a critical role in delivering exceptional customer support and experience, driving process...
-
Customer Experience Expert
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Bright Purple Full timeCustomer Experience ExpertBright Purple is working with a truly exciting and ambitious scale-up based in Edinburgh, with bold plans to scale their offering which you'll play a big part in. They are building huge momentum and need talented people to help them expand. This company needs positive can-do attitudes to mirror their own ways. They are looking for...