Hospitality Operations Director

4 weeks ago


London, Greater London, United Kingdom TOCA Social Full time
Hospitality Operations Director Role

TOCA Social is seeking a skilled Hospitality Operations Director to join its team. The ideal candidate will have 5+ years experience at GM level in a Hospitality or similar industry and be able to lead a team of approximately 65 teammates.

About the Job

In this role, you will work closely with your venue leaders and the People Team on people initiatives to ensure teammate morale, engagement, and culture are at the forefront of your decision making. You will also work with our Global Talent & Development Partner to coach and develop Teammates to reach their full potential and growth within TOCA Social.

Key Responsibilities:

  • Lead a diverse and dynamic team to anticipate and exceed the needs of our Guests.
  • Work closely with our Global Talent & Development Partner to coach and develop Teammates to reach their full potential and growth within TOCA Social.
  • Deliver on business KPIs by driving revenue and managing cost with an 'Own It' philosophy at the core.
  • Exceptional ability to communicate fast-changing operational needs, whilst bringing people with you.
  • Fostering strong relationships with all teammates, support team, and guests.
  • Ability to resolve service issues with grace and empathy, focussed on always finding the best outcome for our guests.

Requirements:

  • 5+ years experience at GM level in a Hospitality or similar industry.
  • An individual with a proven record of leading and managing a large team, including a leadership team.
  • A proven track record of delivering against key KPIs.
  • A people-focussed leader who is naturally empathetic with a strong emotional intelligence.
  • A punctual and reliable individual with a great attitude and work ethic.
  • A quick learner with the ability to work under pressure in a fast-paced environment.

Salary and Benefits:

We offer a competitive salary of £60,000 - £70,000 per annum, plus benefits such as complimentary TOCA games, huge discounts on our F&B, free meal while on shift, local retail & hospitality discounts, and a Cycle 2 Work Scheme.



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