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Christmas Party Coordinator

2 months ago

Edinburgh, Edinburgh, United Kingdom Village Hotels Full time
About the Role

Village Hotels is seeking a skilled Christmas Party Coordinator to join our team from now through to the end of December 2024. As a key member of our events team, you will play a crucial role in promoting and coordinating our Christmas parties, private events, and other festive activities.

Key Responsibilities
  • Assist with sales planning to target potential attendees at each event
  • Conduct outreach activities to local businesses and organizations to promote our events
  • Develop in-reach promotional activities within the hotel to create interest and secure new bookings
  • Make proactive telephone calls to past and potential new customers to secure bookings and answer queries
  • Upsell telephone calls to guests staying over the Christmas period
  • Coordinate events, including chasing payments, menu and drinks choices, and special requests
  • Learn to use our booking systems and update them with accurate and timely information
  • Research and action exposure on local organizations' intranets and promotional forums
  • Update our sales system with daily figures, inputting new ticket sales and reconciling payments
  • Chase final balance payments
What We Offer
  • Complimentary full leisure club membership for you and a family member or friend
  • Discount on all overnight stays at Village Hotels
  • Up to 40% discount on food and drink at any Village Hotel
  • Excellent training and development opportunities
  • Discounts and cashback offers on many high street brands
  • A range of well-being and healthcare benefits
  • Financial wellbeing - Wagestream
  • Employee Assistance Programme
  • Flexible and home working opportunities
  • A fun, supportive, and inclusive work environment with loads of development opportunities
  • Regular team events and incentives
  • Monthly well-being programme for all employees to support their mental health
  • Anniversary rewards for key milestones of service
Requirements
  • Outgoing and personable character
  • Target-focused
  • Flexible to work evenings and weekends as required
  • Great attention to detail
  • Confident on the telephone and face-to-face with clients
  • Knowledge of social media
  • Good written English
  • Experience of customer service (does not need to be hospitality)
  • Valid driving license and access to a car