Account Sales Specialist

7 days ago


West Midlands Combined Authority, United Kingdom JACOBS DOUWE EGBERTS Full time
Job Title: Account Sales Engineer

Job Summary:

We are seeking a highly skilled and motivated Account Sales Engineer to join our team. As an Account Sales Engineer, you will be responsible for providing world-class service to our customers, both internal and external. Your role will combine transactional sales, technical pre-sales support, and engineering excellence to deliver timely assistance to our customers.

Key Responsibilities:

  • Take ownership of customer interactions and provide timely assistance to meet their needs.
  • Answer incoming queries via phone or email in a timely manner.
  • Assist customers with technical queries, escalating to colleagues if necessary.
  • Pre-qualify requests for quotation and produce timely and accurate quotations.
  • Follow up and keep records of quotes and orders.
  • Liaise with stores to notify them of large orders, multiple deliveries, or rush orders.
  • Maintain CRM records for customer interactions and discounts.
  • Support external sales with telesales for turn-down lists and other initiatives.
  • Take ownership of assigned accounts and visit customers on a 6-month basis to address any issues.
  • Attend training and use allocated self-training time to stay up-to-date on new technologies.

Requirements:

  • HNC/HND or above in electrical or control engineering.
  • A customer-centric service approach.
  • Ability to work well under pressure.
  • Friendly and approachable demeanor.
  • Good telephone skills and an enjoyment speaking to people on the phone.
  • Good time management and ability to regulate time under stressful conditions.
  • Good IT skills, strong in Excel, Word, and Outlook.
  • Good communication skills.

About Us:

We are a leading company in the industry, and we are committed to providing our customers with the best possible service. We offer a dynamic and supportive work environment, and we are looking for talented individuals to join our team.



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