Account Sales Specialist
7 days ago
Job Summary:
We are seeking a highly skilled and motivated Account Sales Engineer to join our team. As an Account Sales Engineer, you will be responsible for providing world-class service to our customers, both internal and external. Your role will combine transactional sales, technical pre-sales support, and engineering excellence to deliver timely assistance to our customers.
Key Responsibilities:
- Take ownership of customer interactions and provide timely assistance to meet their needs.
- Answer incoming queries via phone or email in a timely manner.
- Assist customers with technical queries, escalating to colleagues if necessary.
- Pre-qualify requests for quotation and produce timely and accurate quotations.
- Follow up and keep records of quotes and orders.
- Liaise with stores to notify them of large orders, multiple deliveries, or rush orders.
- Maintain CRM records for customer interactions and discounts.
- Support external sales with telesales for turn-down lists and other initiatives.
- Take ownership of assigned accounts and visit customers on a 6-month basis to address any issues.
- Attend training and use allocated self-training time to stay up-to-date on new technologies.
Requirements:
- HNC/HND or above in electrical or control engineering.
- A customer-centric service approach.
- Ability to work well under pressure.
- Friendly and approachable demeanor.
- Good telephone skills and an enjoyment speaking to people on the phone.
- Good time management and ability to regulate time under stressful conditions.
- Good IT skills, strong in Excel, Word, and Outlook.
- Good communication skills.
About Us:
We are a leading company in the industry, and we are committed to providing our customers with the best possible service. We offer a dynamic and supportive work environment, and we are looking for talented individuals to join our team.
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