Account Sales Specialist

1 week ago


West Midlands Combined Authority, United Kingdom JACOBS DOUWE EGBERTS Full time
Job Title: Account Sales Specialist

At Jacobs Douwe Egberts, we are seeking a highly skilled and motivated Account Sales Specialist to join our team. As an Account Sales Specialist, you will be responsible for providing world-class service to our customers, both internal and external.

Key Responsibilities:

  • Take ownership of customer interactions and provide timely assistance on technical purchases.
  • Answer incoming queries via phone or email in a timely manner.
  • Assist customers with technical queries and escalate issues when necessary.
  • Pre-qualify requests for quotation and produce timely and accurate quotations.
  • Follow up and keep records of quotes and orders.
  • Liaise with stores to notify them of large orders, multiple deliveries, or rush orders.
  • Maintain CRMi records for customer interactions and discounts.
  • Support external sales with telesales and other initiatives.
  • Take ownership of assigned accounts and visit customers on a regular basis to address any issues.

Requirements:

  • HNC/HND or above in electrical or control engineering.
  • A customer-centric service approach.
  • Ability to work well under pressure and manage time effectively.
  • Good communication and IT skills.

We are looking for a highly motivated and customer-focused individual who is passionate about providing exceptional service. If you have a strong background in sales and customer service, we encourage you to apply for this exciting opportunity.



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