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Systems Support Analyst

2 months ago

South Shields, South Tyneside, United Kingdom Barbour International Full time

Job Summary:

We are seeking a highly skilled Systems Support Analyst to join our IT team at Barbour International. As a key member of our team, you will be responsible for providing technical support and expertise to our operational departments, ensuring the smooth operation of our core business systems.

Key Responsibilities:

  • Provide technical support and troubleshooting for incidents and problems related to our core business systems, with a focus on operational departments.
  • Conduct root cause analysis to identify and resolve business issues with our core business systems.
  • Collaborate with the IT development team to deliver changes and improvements to our business systems.
  • Perform process and systems analysis to define and document requirements for the change process.
  • Provide testing and training support as an expert on the use of our core business systems.
  • Document known problems, workarounds, and routine tasks to ensure the support team has the necessary resources and understanding.
  • Support the wider business by providing system use and configuration support.

Requirements:

  • Experience supporting business systems, including ERPs.
  • Ability to query in SQL in support of problem analysis.
  • Technical IT background, including development experience, is a significant advantage.

Desirable Skills:

  • Proven ability to support ERP and large business systems in an operational setting.

What We Offer:

  • Discretionary Company bonus scheme.
  • Staff Discount.
  • Healthcare Cash Plan.
  • 25 days holiday as standard, increasing with length of service, plus bank holidays.
  • Access to training and development activities to support your career development.
  • Free onsite parking.
  • Subsidised canteen.
  • Hybrid and flexible working.
  • Wellbeing support.