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EMEA CS Proposals and Contracts Manager

2 months ago

Banbury, Oxfordshire, United Kingdom KION Group Full time
About the Role

We are seeking a highly skilled EMEA CS Proposals and Contracts Manager to join our team. As a key member of our organization, you will be responsible for leading the relationships with customers to capture their requirements and needs, working with multidisciplinary stakeholders to capture true cost estimates, and establishing maintenance service contracts with them.

Key Responsibilities
  • Be the principal point of contact for allocated opportunities or customers.
  • Maintain good relationships with existing customers, as well as potential customers, through the provision of a high-quality service.
  • Liaise with BS Sales Managers, CS Sales Managers, Regional Maintenance Managers, and FO Account Managers.
  • Interpret customers' requirements and initial requirements into Specification, Scope, Resource Estimation, CS solution, CS programme, Spare Parts Estimates, Contract Costing sheet, Offer document, and Contract Schedules.
  • Liaise with internal engineering departments and external sub-contractors to develop the proposal.
  • Ensure that contract proposals meet the requirements of H&S.
  • Generate project files containing Project definitions, Resource Calculations, Costing sheets, Implementation Programme, Offer documents, and General correspondence.
  • Manage the contract renewals process ensuring accurate pricing is generated and upcoming renewals are scheduled and communicated in good time.
Requirements
  • A formal engineering qualification would be desirable and useful to the role.
  • Further education in Business Administration would also be useful in the role but by no means essential.
  • Deep understanding of service contracts and the intricacies of contract management.
  • Capability to conduct cost analysis and calculations of technical/maintenance service-based products.
  • A knowledge of maintenance and maintenance service operations would be a distinct advantage in the role.
  • Proficient user of the core MS Office applications (Word, Excel, and PowerPoint).
  • Experience in equipment preventative and reactive maintenance or an appreciation for the operational inputs.
About Dematic

Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.