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Food and Beverage Operations Manager

2 months ago

North West London, United Kingdom Melia White House Hotel Full time

About Melia White House Hotel

Melia White House Hotel is a modern and elegantly refurbished hotel located in a prime area, offering an exceptional experience to its guests. Our hotel is situated next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. We are committed to providing our guests with a unique and memorable experience.

Job Summary

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team. As a Food and Beverage Supervisor, you will be responsible for the effective supervision of the Food and Beverage team members, ensuring that they are familiar with the hotel's Health and Safety Policy and follow safe working practices at all times. You will also be responsible for developing, maintaining, improving, and training the Melia White House Food and Beverage standard operating procedure.

Key Responsibilities

  • Ensure that all food and beverage staff are familiar with the hotel's Health and Safety Policy and follow safe working practices at all times within the department.
  • Have an operational knowledge of all food items, dishes, wines, and other alcoholic and non-alcoholic beverages served in all Food & Beverage departments.
  • Be an effective team leader in the department and ensure efficient control of costs at all times.
  • Handle guests and customers' complaints with precision, speed, and professionalism.
  • Be involved in implementing Food and Beverage promotions.
  • Assign all the staff to the mandatory training and ensure that the rota is done according to the training. Ensure all the e-learning courses are completed in a timely manner and assist the junior staff if they have difficulties.
  • Maintain professional, effective, and motivated working relationships, taking into account differences in cultures, backgrounds, and individual personalities.

Requirements

  • Customer service skills.
  • Experience as a team leader or supervisor.
  • Be fluent in English.
  • The successful candidate must already have eligibility to work in the UK.

What We Offer

  • Competitive Salary.
  • Holidays: 28 days holiday including 8 public holidays.
  • Contributory pension scheme.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months probation).
  • Discounted dental and health cover with HSF.
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets).
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
  • High street discounts: with Perks at Work.
  • Pay Day Parties.

About Us

Melia White House Hotel is committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is 'Towards a sustainable future, from a responsible present'. Thanks to all our collaborators, we make it possible.