Wi-Fi and Networking Solutions Advisor

1 week ago


London, Greater London, United Kingdom Rebel Internet Full time £40,000 - £46,000

We are seeking a seasoned Wi-Fi and Networking Solutions Advisor to join our team at Rebel Internet. As a key member of our technical support team, you will provide level 2 support answering questions related to Wi-Fi or Networking, working with partners to diagnose and solve technical problems.

As a Wi-Fi and Networking Solutions Advisor, you will ensure customers have issues with Rebel's Customer Premise Equipment (Routers & SuperPods) are solved by investigating potential issues at the CPE or Network Level. Your key responsibilities will include:

  • Investigating and resolving customer issues with CPE Firmware, Openreach's Access Network or Layer 3 Core Network Authentication
  • Working with partners to solve customer issues, including network and CPE partners
  • Utilizing your technical expertise to monitor, detect and resolve issues, and working with colleagues and external partners to investigate and resolve escalated issues

The estimated salary for this role is £52,000 - £62,000 per annum, depending on experience.



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