Network Support Specialist

2 days ago


London, Greater London, United Kingdom Rebel Internet Full time £40,000 - £46,000
Job Description

We are seeking an experienced Network Support Specialist to join our Technical Support team in London. As a Network Support Specialist, you will be responsible for providing level 2 support answering questions related to Wi-Fi or Networking, working with partners to diagnose & solve technical problems, and using specialist technical knowledge to monitor and resolve issues.

Key Responsibilities:
  • Provide level 2 support answering questions related to Wi-Fi or Networking
  • Work with partners to diagnose & solve technical problems resulting from the CPE Firmware, Openreach's Access Network or Layer 3 Core Network Authentication
  • Use specialist technical knowledge of the network to monitor, proactively detect and resolve issues
Requirements:
  • At least 3 years of experience in working within Network Engineering skilled in Routers, Wi-Fi, Switches and Firewalls
  • Technical understanding of residential Wi-Fi & Networks, including IPv6, Wi-Fi 5/6/6e/7, Wi-Fi Radios/Channels and FTTC/FTTP/Coaxial networks
  • Experience working with network authentication for Alt-Nets, such as City Fibre
What We Offer:
  • A competitive salary of £45,000 - £55,000 per year
  • Up to 10% Annual Bonus based on agreed metrics
  • Flexibility with the ability to work remotely up to three days a week


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