Store Director
2 days ago
About Frasers Group
Frasers Group is a leading retail company that is redefining the industry through innovation and diversification. As a key player in the UK's retail landscape, we are committed to delivering exceptional customer experiences and driving business growth.
Job Summary
We are seeking a highly motivated and experienced Store Manager to join our team. As a Store Manager, you will be responsible for leading a high-performing team and driving sales growth in our stores. You will be accountable for achieving business objectives, managing store operations, and delivering exceptional customer service.
Key Responsibilities
- Manage store operations and ensure delivery of business objectives
- Train and coach the team to best practice and provide evidence of best practice through area/regional visits
- Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
- Understand business and customer expectations and motivate the team to deliver an excellent customer experience
- Understand product features and benefits and train the team to maximise sales opportunities
- Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness
- Identify internal talent, use development opportunities, and performance management processes to drive and reward exceptional performance
- Be self-driven in personal development and take on developmental feedback constructively
- Plan for development and create a clear team succession plan to encourage next-generation growth
- Understand and promote the Frasers Group core values and coach the team to engage with these values
- Engage with the team to feedback new ideas and contribute to the wider business
- Inspire the team and act as a role model, taking a 'hands-on' approach to management and running of the store
Requirements
- Minimum of 3 years retail management experience
- Ability to positively impact results in sales, payroll, and stock loss
- Proven record of developing a management team and talented individuals
- Must be able to work well under pressure and to strict deadlines
- Committed to achieving the highest store standards and customer service experiences
- Strong commercial awareness and able to analyze company and store reports
- A 'hands-on' approach to getting things done
Benefits
- 20% staff discount across all Frasers Group stores
- Commission-led rewards across a wide range of products
- 40% uniform discount
- Cycle to work scheme
- Loyalty scheme
- Excellent bonus scheme paid monthly
- Amazing career progression opportunities and new exciting learning and development programs
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