Second-Line Technical Support Specialist
3 weeks ago
**Job Title:** Second-Line Technical Support Specialist
Location: Doncaster
This role is pivotal in ensuring smooth IT operations for our clients by delivering technical expertise, resolving complex issues, and providing mentorship to junior staff. Key responsibilities include diagnosing and resolving advanced technical issues relating to hardware, software, and networks, performing system monitoring, maintenance, and upgrades to ensure optimal performance and security, and providing excellent customer service to clients both remotely and on-site.
Required Skills and Qualifications:
- Minimum of 3 years' experience in an IT support role, preferably in a managed service provider environment
- Strong knowledge of Windows Server, Active Directory, Office 365, and Azure
- Proficiency in diagnosing and troubleshooting networking issues (routers, switches, firewalls, VPNs)
- Familiarity with backup solutions and disaster recovery planning
- Industry certifications such as CompTIA, Microsoft, or Cisco (desirable but not essential)
Benefits:
- Health and dental care – provided after two years of service
- Your birthday off – celebrate your special day with family and friends
- Valid UK driving licence and access to your own vehicle (required for travel to client sites)
Estimated Salary: £45,000 - £55,000 per annum.
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