IT Support Specialist
2 days ago
We are seeking a highly skilled IT professional to join our team as a Senior 2nd Line Engineer. This position is pivotal in ensuring smooth IT operations for our clients by delivering technical expertise, resolving complex issues, and providing mentorship to junior staff.
The ideal candidate will have a proactive approach, exceptional problem-solving skills, and the ability to thrive in a fast-paced environment. They should possess strong knowledge of Windows Server, Active Directory, Office 365, and Azure, as well as proficiency in diagnosing and troubleshooting networking issues (routers, switches, firewalls, VPNs).
As a Senior 2nd Line Engineer, you will be responsible for performing system monitoring, maintenance, and upgrades to ensure optimal performance and security. You will also provide excellent customer service to clients, both remotely and on-site, and collaborate with other team members and departments to implement solutions.
In return, you can expect a market-leading salary (£60,000 - £80,000 per year) and a range of benefits, including health and dental care, birthday off, duvet days, and a supportive and collaborative working environment.
- **Key Responsibilities:**
- Diagnose and resolve advanced technical issues relating to hardware, software, and networks.
- Act as an escalation point for the 1st and 2nd Line Engineers, ensuring timely resolution of incidents.
- Perform system monitoring, maintenance, and upgrades to ensure optimal performance and security.
- Provide excellent customer service to clients, both remotely and on-site.
- Collaborate with other team members and departments to implement solutions.
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