Technical Support Specialist for Telecare and Security Systems
1 day ago
We are seeking a highly skilled Technical Support Specialist to join our team at Network Communication Systems Ltd. This is an exciting opportunity for a motivated individual with a passion for technical support, sales, and customer service.
About UsNetwork Communication Systems Ltd has been trading since 1992, designing and developing innovative Telecare/Telehealth and Door Entry/Access Control products and systems. We have seen rapid growth and require a person to fill this role.
Key Responsibilities- To undertake engineering support duties, including resolving system faults and undertaking small work installations, project management, and providing technical assistance and training to other members of the team and customers.
- To liaise with customers, carry out site surveys, prepare quotations, and other sales-related duties.
- To provide technical expertise and quality of workmanship in the repair of our client's products, exceeding performance targets in areas such as productivity, quality of workmanship, first fix rate, stock control, and attendance at work.
To be successful in this role, you will need:
- 1st class man management and technical experience in the sector that we operate and be able to communicate at all levels.
- A CRB check or similar check will be required as directed by the company policy.
- To be computer literate and skilled in the use of Microsoft Office, including MS Project and MS Visio.
- An electrical/electronic qualification equivalent to or above an NVQ level 3 or similar.
- Basic knowledge of IP Networks such as Routers, Switches, and IP Endpoints such as CCTV cameras, Access Control, etc, and how to configure them.
- A full UK driving license.
- Problem-solving and analytical skills, customer focus, effective teamwork, mentoring/coaching, and training others.
- Effective communication and time management & planning skills, flexibility in working hours, and a can-do attitude toward achieving goals.
We offer a competitive salary of £35,000 - £50,000 per annum (dependent on location, qualifications, and experience), a range of benefits, and opportunities for professional development.
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Technical Support and Sales Engineer
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