Front Office Operations Manager

1 month ago


Kingswood, United Kingdom Mercure Hull Grange Park Full time

About the Role

We are seeking a skilled Front Office Manager to lead our Front Office operation at Mercure Hull Grange Park. As a key member of our team, you will be responsible for delivering an exceptional guest experience, ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently.

Key Responsibilities

  • Lead the Front Office team to achieve departmental objectives and provide feedback on a regular basis.
  • Oversee all recruitment and continual development of the front office team.
  • Ensure the delivery of an exceptional guest experience and achieve the best revenue streams.

Requirements

  • Two years experience as a manager or supervisor in hotel reception.
  • Ability to work in a fast-paced environment and lead a team to achieve targets.

About Us

Mercure Hull Grange Park is a 4-star hotel located in 12 acres of landscaped gardens, just 5 miles from the busy commercial centre of Hull and historic town of Beverley. We offer a range of benefits to our staff, including hotel discounts, wagestream, and access to our employee assistance programme.



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