IT Systems Analyst

1 week ago


London, Greater London, United Kingdom Sony Playstation Full time

At Sony Interactive Entertainment, we're committed to delivering exceptional user experiences through innovative IT solutions. As an IT Systems Analyst, you'll play a critical role in maintaining our ServiceNow platform and ensuring seamless operations for our internal users.

About the Role

This position requires a skilled analyst with hands-on experience in ServiceNow product monitoring, software engineering support, and enterprise IT lifecycle management. You'll work closely with cross-functional teams to resolve service availability issues, perform root cause analysis, and drive permanent resolution.

In this role, you'll:

  • Maintain and support the ServiceNow platform, adhering to team policies and standards.
  • Triage service availability issues, restore service, and research system defects.
  • Perform root cause analysis, drive permanent resolution, and prepare application support/process documentation.
  • Fulfill requests from users and operations within service level agreements and drive operational excellence through process improvement and monitoring development efforts related to supported technologies.
  • Design application features in collaboration with Scrum teammates and advise business decisions concerning similar applications using data-driven, unbiased methods.
Requirements

We're looking for an experienced IT Systems Analyst with:

  • 3+ years of relevant working experience in an IT System Analysis role.
  • Hands-on experience monitoring and maintaining ServiceNow products, supporting software engineering, and operating within an enterprise IT lifecycle.
  • A consistent record of accomplishment in project management and the creation of functional requirements/documentation/communication.
  • The ability to champion a positive, constructive relationship with internal business partners, vendors, executives, and IT leaders and personnel in onshore/offshore teams.
About Us

Sony Interactive Entertainment is a global leader in entertainment, producing iconic PlayStation products and services. We strive to create an inclusive environment, empower employees, and embrace diversity. Our Custom Application Solutions Team amplifies SIE employee experiences with fully supported and iteratively improved IT solutions.

Estimated Salary: $85,000 - $110,000 per year

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