Customer Experience Professional

1 week ago


Paisley, Renfrewshire, United Kingdom Lifelancer Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our BioProduction group. This is a customer-facing role that involves supporting sales, operations, and product management with executing orders.

The primary focus of this role is on building strong relationships with customers and delivering an exceptional experience. You will work under general direction using discretion to complete tasks and frequently solve problems through research of multiple alternatives.

Key Responsibilities
  • Run reports and analyze data to support business objectives
  • Develop presentations and participate in continuous improvement initiatives
  • Work closely with customers and account managers to capture purchase order requirements and secure business
  • Meet bio-production business objectives around On-Time In-Full delivery, Customer Allegiance scores, and revenue targets

You will be responsible for processing orders in various systems, such as Oracle E1/R12, SAP, and Salesforce. You will also work with interfacing functions to ensure timely and accurate processing and delivery of orders.

Requirements

To be successful in this role, you must have:

  • A bachelor's degree or high school diploma with three years of customer-facing experience in the biotechnology industry
  • Experience processing orders in various systems (e.g., Oracle E1/R12, SAP, Salesforce)
  • Strong written and verbal communication skills
  • Excellent interpersonal and cross-functional team-based interaction skills
  • Organizational and detail-oriented skills
  • Analytical and problem-solving skills
  • Familiarity with project management methodologies

This is a full-time role based in Paisley, UK, working in an office environment. You will be required to troubleshoot, escalate, and resolve issues and risks jeopardizing customer commitments.

We offer a competitive salary range of £45,000 - £60,000 per annum, depending on experience. If you are a results-driven individual with excellent communication and problem-solving skills, please apply for this exciting opportunity.



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