Senior Customer Experience Manager

1 week ago


Paisley, Renfrewshire, United Kingdom Renfrewshire Council Full time
Key Responsibilities

We are seeking an experienced Senior Concierge to oversee our concierge service in Renfrewshire. The role involves supervising a team to deliver exceptional support to tenants across high-rise developments.

  • Main Duties:
  • Lead the concierge team to ensure a high-quality service is provided to tenants.
  • Participate in on-call duties as per shift rota, providing 24/7 support.
  • Develop and implement strategies to enhance tenant satisfaction, improving overall living experience.
About You

To succeed in this role, you will need:

  • Essential Qualifications:
  • Demonstrated experience in staff supervision, workload management, and housing administration.
  • Certificate in Customer Service or equivalent.
Compensation Package

The successful candidate can expect a competitive salary of £32,000 - £37,000 per annum, depending on experience. This position requires working 5 days over 7, including evening and night shifts.



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